Return & Refund Policy

Last updated: June 4, 2025  |  Effective: June 4, 2025

1. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

• Return is initiated within 7 days of the delivery date
• Item is in its original, unused condition — unwashed, unassembled, and unmodified
• Item is in its original packaging with all tags, accessories, and documentation intact
• Proof of purchase (order confirmation or invoice) is provided
• Product is not listed under "Non-Returnable Items" (see Section 5)

2. How to Initiate a Return

Follow these steps to request a return:

1. Contact Us: Email customersupport@adititoys.com or call +91 96876 14100 within 7 days of delivery. Include your Order ID and the reason for return.
2. Approval: Our team will review your request and respond within 1–2 business days with approval or further instructions.
3. Packaging: Securely pack the item in its original packaging. Attach the return authorisation number provided by our team on the outside of the parcel.
4. Pickup or Drop-off: We will arrange a pickup from your doorstep (in serviceable PIN codes) or provide a drop-off address. Return shipping for eligible returns is free of charge.
5. Inspection: Upon receipt, our quality team will inspect the item within 2 business days.
6. Refund / Replacement: Once approved, your refund or replacement will be processed as outlined below.

3. Refund Process & Timelines

Payment Method	Refund Mode	Timeline
Credit / Debit Card	Original card	5–7 business days
UPI (GPay, PhonePe, BHIM)	Original UPI account	3–5 business days
Net Banking	Original bank account	5–7 business days
Wallets (Paytm, etc.)	Original wallet	3–5 business days
Cash on Delivery (COD)	Bank transfer (NEFT/IMPS)	7–10 business days
Store Credit / Gift Card	Store wallet credit	1–2 business days

Please note: Refund timelines above begin from the date your return passes inspection. Bank processing times may vary. Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Damaged, Defective, or Wrong Items

If you receive a product that is damaged in transit, defective, or different from what you ordered, we will arrange a free replacement or full refund — no questions asked.

• Report the issue within 48 hours of delivery by emailing us with photographs/video of the damage, your Order ID, and packaging.
• We will prioritise your case and process the replacement or refund within 3–5 business days of verification.
• We bear all costs for return shipping in such cases.
• If a replacement is not available, a full refund (including any shipping charges paid) will be issued.

5. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Products that have been used, washed, or assembled
• Items with removed or damaged tags, labels, or serial numbers
• Products returned without original packaging
• Items purchased during special "Final Sale" or "Clearance" promotions (clearly marked at time of purchase)
• Consumable accessories (e.g., seasoning oils, cleaning pads) once opened
• Customised or personalised products
• Free gifts or bonus items (unless defective)

6. Cancellations

Before Dispatch

Orders may be cancelled free of charge before they are dispatched. To cancel, contact us immediately at customersupport@adititoys.com or call us. If paid online, a full refund will be issued within 3–5 business days.

After Dispatch

Once dispatched, orders cannot be cancelled but may be returned under our standard return policy after delivery. Please refuse the delivery or initiate a return request upon receipt.

7. Exchange Policy

We currently offer exchanges for size or colour variants (where available) within the 7-day return window. To request an exchange:

1. Contact us with your Order ID and the desired variant
2. We will confirm availability and initiate a simultaneous return + re-order
3. If the desired variant is unavailable, a full refund will be offered instead

Exchange shipping is free for eligible orders.

8. Warranty Claims

Aditi Techno products carry a manufacturing defect warranty as specified on the product page. Warranty claims beyond the 7-day return window should be submitted with:

• Proof of purchase (order invoice or receipt)
• Clear photographs or video demonstrating the defect
• Description of the issue

Warranty does not cover damage caused by misuse, accident, unauthorised modification, or normal wear and tear.